You are here: Home Page > Departments > District Attorney > Consumer Protection Unit
This page contain information on the District Attorney's Consumer Protection Unit (CPU) for Douglas County, Kansas.
The Douglas County District Attorney has developed the Consumer Protection Unit to educate consumers and to address complaints by consumers against merchants. Through enforcement of the Kansas Consumer Protection Act, this unit investigates, identifies, and pursues legal actions against merchants engaging in deceptive and unconscionable acts as defined by the Kansas Consumer Protection Act.
Consumers who believe they may have been the victim of a deceptive or unconscionable act in connection with a consumer transaction should use the following helpful hints in determining whether to file a complaint with the Consumer Protection Unit:
- Contact the Consumer Fraud Hotline at (785) 330-2849
- Read the "Consumer Protection" section of the 'FAQ's' page.
- Complete the 'Consumer Protection Complaint Form' (PDF format), and return in to the District Attorney's office.
- Other helpful links:
As part of the goal to educate the public on existing and emerging scams, a list of current known frauds threatening Douglas County, Kansas can be found below:Contest/Prize ScamsThere are many different versions of the contest and prize giveaway scams, but in every case the consumer is asked to buy a product or simply send money in order to obtain the prize. Such solicitations may be done by a telemarketer, direct mail or via the internet. As great as the pitch may sound, the only one who will get rich is the promoter. Please remember, telemarketers can be very aggressive. Don't let them talk you into sending money, giving them your checking account number, credit card number or social security number in order to secure some "fabulous prize or award". NEVER GIVE SUCH INFORMATION OUT OVER THE PHONE UNLESS YOU PLACED THE CALL AND KNOW EXACTLY WITH WHOM YOU ARE DEALING.
Keep in mind that regardless of the method of solicitation used, you are in control. You can tell a telemarketer no, ask them to place your name on their "no call" list and hang up the phone. Direct mail can be thrown away and the delete button can quickly rid you of unwanted e-mail. If the solicitor comes to your door, you can avoid answering the door or tell them firmly you are not interested and close the door. Avoid the temptation to call a 900# to find out more about a prize. Many times such calls charge up to $30 per minute and spend several minutes congratulating you before explaining anything about how you can claim your worthless prize.Charitable SolicitationsThere are numerous legitimate organizations providing assistance and relief to those in need in our community and beyond. Yet, more and more con artists are using phony charities to scam generous consumers out of millions of dollars. If you want to help, contribute only to organizations that you know well and who willingly provide written information about their charitable efforts. If you are thinking about contributing, consider several things before you make your pledge: Know what percentage of your contribution actually goes for the charitable efforts. Remember that high administrative and other such expenses may be a method to hide the solicitors profits for raising the funds. Beware of direct solicitations that are high pressure or overly emotional and remember that legitimate charities will give you plenty of time to decide whether and how much to donate. Remember that fraudulent solicitors may pose as members of local law enforcement or use a organization name that is very similar, but in no way connected with, a well established and well known charitable organization.Home Repairs or RemodelingHomeowners should be especially careful when having work done to their home. If damage is caused by a Kansas storm, homeowners are very anxious to have repairs done as soon as possible. Such storms attract con artists who go door-to-door offering immediate repair services and promising to do the work at a very attractive price. The added demand for repair work may make it difficult for consumers to obtain repairs from established local contractors and this results in homeowners being especially vulnerable to home-repair rip-offs.
Repair or remodeling projects should be carefully planned. Homeowners should talk with contractors about their plans, the costs involved and the expectations for the completed job. This can be a challenging experience as workers invade your home in order to complete the project. Homeowners should remember the following: Only deal with contractors who have an established area business. Out-of-state contractors may not complete the work and any warranties may be worthless if they are no longer in the area when defects are uncovered later by the homeowner; Obtain at least three bids on any major repair or remodeling project and check references to avoid a contractor who does substandard work. Be especially cautious if one of the bids is much lower than the others.
Ask for proof of the contractor's liability and worker's compensation insurance to help protect you as a property owner against any claim in the event someone is injured while the work is being done on your property and confirm that the policies are current by calling the insurance agent; Make certain that all important details concerning the work are written into the bid and contract including; the dates the work will begin and is expected to be completed, the total cost of work, the type and quality of materials to be used, how and when payments will be made, and the provisions of any and all express warranties on the materials and labor. Find out from the appropriate building code enforcement office what permits and inspections are required for the work being done and avoid a contractor who wants you to secure the permit.Fair Debt CollectionFor information on Fair Debt Collection, please click on the following link: FTC - Fair Debt Collection
(PDF format)Nigerian ScamFor a number of years, citizens who have been contacted by mail and by fax in an effort to entice them to participate in a Nigerian venture. This letter has now been updated on the Internet, and we find that citizens are receiving these letters of solicitation by email, and that the number of contacts is dramatically increasing. The current scheme that we have reviewed in a number of emails offers thousands or millions of dollars if you simply turn over your bank account number to the sender. This sender typically claims to be a member of the military or government of Nigeria who requests your assistance to obtain hidden money without the government's knowledge. No matter how "new and improved", this email solicitation is a scheme, the sole purpose of which is to part you from your money! What should you do in the event that you receive this type of request? Email is an efficient and cheaper method to perpetrate a hoax. Be very alert to ANY request for your financial information, or promises of get rich quick schemes. They are all an attempt to defraud the recipient.Purchasing a New CarMany new car dealers advertise low interest rates and other special promotions such as high trade-in allowances and free or low cost options. While these advertisements may help you shop, finding the best deal requires careful comparison. When considering an advertised special, read the ad carefully, paying close attention to all small print. Then call or visit the dealer to find out about all the terms and conditions of the offer. Here are some questions you should keep in mind when considering an advertised special: Will you be charged a higher price for the car to qualify for the low-rate financing? Would the price be lower if you paid in cash? Does the special financing require a larger than usual down payment or are there shorter limits on the length of the loan? Does the low rate apply to all cars in stock or only on certain models? Does any advertised trade-in allowance apply to all cars regardless of their condition or are there deductions for high mileage, dents or rust? Does the larger trade-in allowance make the cost of the new car higher than it would be without the trade-in? You might be giving back the big trade-in allowance by paying more for your new car.Telemarketing FraudMost Kansas don't realize they are protected by one of the best telemarketing laws in the country. Under Kansas law, with some exceptions, in a telemarketing sale, the sale must be completed by sending the consumer a confirmation. This confirmation should list all the terms and conditions and unless it is signed by the consumer and returned to the seller, there is no binding agreement. The major exception to this rule is a situation where the consumer may obtain a full refund for the return of the undamaged and unused goods, or cancellation of services within seven days after receipt by the consumer. If the consumer does not want to get ripped off over the phone, they should follow these simple rules: Never give your credit card, debit card or checking account number to anyone unless you initiated the call to the individual or company and you know exactly who you're dealing with. Don't make a purchase until you have had time to shop for the item locally or through another source. Don't be pressured into making a telephone purchase. Tell the salesperson you will call them back after you've had time to think about it or discuss it with someone you trust. If it is really a good deal it will be there tomorrow. Learn how to say NO. Never forget, nothing is really free. Some telemarketers represent reputable companies and offer a convenient way to purchase products and services without leaving your home. Consumers need to be able to tell the difference between reputable and disreputable companies.Work at Home OffersConsumers should avoid sending money in response to offers promising a chance to earn extra money working at home by stuffing envelopes or assembling small products. While there are many different versions of this scam, all of them request money in exchange for the opportunity to earn money at home. These schemes are almost never what they appear to be and deceive consumers into wasting their time, energy and money. While they have been promoted for many years, especially in classified advertising on yard signs and in direct mail, these schemes have found a new home on the Internet.Unordered MerchandiseYou receive a pocket knife that you never ordered. Despite your objections the company continues to send you bills and/or notices threatening your credit rating. Thousands of people are placed in similar situations each year. Fortunately, they do not have to pay for merchandise they did not order because Kansas law prohibits mailing unordered merchandise to consumers and then demanding payment. Under Kansas law, if you are sent books, clothing, magazines, office supplies, or any other merchandise that was not ordered, you generally have a legal right to keep the shipment as a free gift. While you have no legal obligation to do so, sending a letter stating your intention to keep the shipment as a free gift is an advisable precaution. Your letter may discourage the seller from sending you repeated bills or notices or it may help clear up an honest error. You may want to send your letter by certified mail and keep the return receipt and a copy of the letter. This will help you establish later that you did not order the merchandise.Used CarsNever buy a used car without first having it inspected by a reputable mechanic. Kicking the tires just won't get it done. Have everything put in writing. If a salesman makes a claim and it's not in writing - it just doesn't exist. This is especially true concerning warranties or claims about the car's condition. Read the entire contract carefully. If there is something you don't understand, ask questions before you sign. Obtain a copy of Consumer Reports from the library and check on the repair rating for the vehicle, it will tell you a lot about the reliability of the car. By law you should receive an odometer statement telling you whether the mileage on the odometer is correct. If you have any doubts about the mileage, you can obtain a history of the cars ownership by contacting the Kansas Department of Revenue, Titles and Registration Division at (785) 296-3601.Used Cars - Warranty ProtectionWhen shopping for a used car, look for the Buyer's Guide posted on the car's side window. This Buyer's Guide is required by law on all used cars sold by vehicle dealers. It tells you whether a service contract is available. It also indicates the type of warranties that are available. There are two types of warranties: Express and Implied. An express warranty is a written agreement that states that the dealer or manufacturer intends to repair the car under certain circumstance. Express warranties for used cars are usually limited to certain parts of the car and usually require the purchaser to pick up the tab for a certain percentage of the repair. Look for an express warranty where the dealer agrees to pay a majority of the costs of parts and labor for a significant period of time. Remember that the terms of such a warranty, like the price of the vehicle, is generally negotiable between you and the dealer and get it all in writing. Implied warranties are unspoken and unwritten. Under the implied warranty of merchantability -- the seller promises the product will do what it is supposed to do. For example, a toaster will toast. It is also important to know that in Kansas the implied warranty of merchantability cannot be waived; therefore, this warranty can provide the buyer with some remedies in addition to those set forth in an express warranty.