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Douglas County, Kansas


Wednesday, May 16, 2012 

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You are here: Home Page > Departments > Emergency Communications (911) > 911 Emergency Usage Tips


This page contains a list of 911 emergency usage tips for Douglas County, Kansas.

  • Try to remain calm, remember you may be the only source of information to the dispatcher. It is imperative that you can be understood. Remember trained emergency personnel will be at your house as soon as they can.

  • Give the dispatcher your Location, Situation, Your name and Phone number, and other pertinent details such as people involved, descriptions of people or cars, time of occurrence.

  • If you are in immediate danger, (burning house, etc.) remove yourself and your family or seek shelter if the situation allows first.

  • Teach your children when and how to dial 911 in a responsible manner.

  • Dial 911 if the situation is an Emergency.

  • Emergency situations are those situations in which a person's health is immediately in jeopardy (injury, serious illness, thoughts of hurting oneself, serious car accident, etc.)

  • A crime has occurred or may be occurring or any other act due to its serious nature demands immediate attention by the police or fire department (electrical lines down arcing etc.).

  • If the situation is not an emergency, please do not call 911. There are a limited number of 911 lines and a non-emergency call may keep a caller with an emergency from getting the help they need.

  • Call the non-emergency business lines to report non-emergency situations or to ask for non-emergency assistance. To view a list of these phone numbers, please visit the 'Non-Emergency Telephone Numbers' page.

  • When you call 911 stay on the line with the dispatcher until you are advised by the dispatcher to hang up. Your assistance may be required to guide in officers/medical/fire units.

  • If you are unable to speak or are incapacitated, call 911 and stay on the line. Every effort will be made in order to locate you. Officers will be sent to your location.